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HH Global has partnered with Tungsten Network to provide a simpler way for suppliers to submit invoices
Using over a decade’s worth of experience, we have drawn together an extensive set of frequently asked questions (FAQ) and documents to help you every step of the way
Guide standard de la facture électronique du fournisseur
Guía estándar de facturación electrónica para proveedores
Handleiding voor het maken van facturen
Supplier E-Invoice Standard Guide
Handbuch zur Rechnungserstellung
Supplier E-Invoice Standard Guide
Shortly, this will be the primary way that HH Global accepts delivery of supplier invoices.
To start using the Tungsten Network, all you need to do is register now, using the Registration Key or TN Number given to you by your customer. Then follow the customer guidelines found here.
Yes, part of the registration process is that you have to accept required standard terms and conditions given. Once you do it, the expectation from HH Global is that you will stop submitting paper invoices (rejected if still received) and submit all invoices via Tungsten.
Depending on the solution selected, you will either sign a specific agreement with Tungsten or be required to accept the standard terms and conditions presented.
No. Additional software or hardware is NOT required. You only need a connection to the internet to send e-invoices via Tungsten Network.
The minimum operating system requirements are: Microsoft Windows 98 Second Edition, Linux or Mac OS 9.2*.
Minimum browser requirements are: Version 9 of Internet Explorer and the latest versions of Firefox, Chrome, Safari and Opera.
You can send invoices directly from your billing system in any format you choose. To do this you will need to become an Integrated Solution Supplier on the Tungsten Network.
Please email [email protected] to begin registration.
Yes. As of 2020 use of Tungsten e-invoicing will become a formal vendor selection criteria employed by HH Global. Although this will not necessarily lead to an immediate disqualification of non-compliant vendors, our expectation is that such suppliers will, over time, inevitably find themselves at a disadvantage.
Tungsten Network provides electronic invoicing, analytics, and workflow solutions to companies around the globe. For more information about our products and services please visit our website.
HH Global provides free of charge e-invoicing via the Web Form solution as part of its Vendor Services Offering.
HH Global does not cover the cost for the Integrated Solution as this solution is more cost effective to most businesses where invoice volumes are high.
In addition to the financial savings, you will also receive the advantages of immediate invoice submission, invoice delivery confirmation, and 24/7 invoice status and reporting capability.
Tungsten Network is not a payment platform. HH Global will continue to use their current payment method.
The Tungsten Solutions do not require any software or hardware installations to submit invoices.
No, the expectation from HH Global is that once you receive this notification you should start submitting all invoices through Tungsten and no further paper invoices should be sent (rejected if still received). This is to prevent any possible duplication.
No, this is to prevent duplicate invoices. The system itself does not allow entering the same number twice.
Any invoice for HHG EMEA and HHG APAC entities that is backdated more than 7 days before the date of submission will not be accepted. This validation rule has been added so that both our organisations can take full advantage of the early payment schemes open to us.
Please enter only one PO in “PO field” on invoice header. Please enter other POs in the body of the invoice – each PO on each related line, e.g.:
No, to get an accurate status of your submitted invoices you should view the Invoice Status updates on your Tungsten portal account.
When a supplier or Buyer registers to the Tungsten portal they have to nominate an administrator, the details of the administrator can be located by clicking on “My Account” and then by clicking on “My Profile” the details will appear at the bottom of the screen.
It is the administrator that can add new users and amend access rights.
Tungsten remembers all invoice numbers sent by you to HH Global. This protects both you and HH Global from sending duplicates. Therefore your invoice should always have a unique number, for example 1/2013 and 1/2014 will be accepted.
Belgium
Canada
Czech Republic
Denmark
France
Hungary
Ireland
Italy
Luxembourg
New Zealand
Norway
South Africa
Spain
HH Global provides free of charge e-invoicing via the Web Form solution as part of its Vendor Services Offering.
HH Global does not cover the cost for the Integrated Solution, please refer to the pricing model.
Access to the Tungsten service, including the Web Form, requires three credential authorizations. In addition, each session is protected by industry standard 128 bit SSL encryption using Class 3 Server Certificates from Verisign. Once your invoice is created it is stored in the secure archive where it is protected by the latest security measures which are tested daily.
This means only authorized users can connect to the site and that once connected, all communications are private and data is completely secure.
The business between you and your customer will continue in the same language. You should continue to send invoices in them same language you normally use.
If you require support, please raise a ticket via the Tungsten Network portal.