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E-invoicing is Unilever’s chosen method and we expect all suppliers to switch to e-invoicing by February 21, 2019.

Tracking your invoice right through to payment!

Invoice Status Service is a free online self-service, available in the Tungsten Network Portal, that provides you with the latest processing and payment status information of your invoices submitted to Unilever.

Using your existing Tungsten Portal account, you can:

  • Check your invoice has been successfully delivered and received
  • Check if there are any issues with your invoice. If it’s been rejected by Unilever we will tell you what is wrong so that you can quickly rectify
  • Check your payment due date for Approved invoices
  • Check your payment reference number for Paid invoices

The Invoice Status Service uses a standard set of statuses to document the processing and payment status of your invoices submitted to Unilever:

  • Received: Unilever has received your invoice and has initiated the approval review process.
  • Approved: Unilever has approved your invoice for payment. The payment will be transferred to the bank on the mentioned due date.
  • On Hold: Your invoice is on hold pending a standard invoice approval task.
  • Exception: Your invoice requires additional approval within Unilever.
  • Paid: Unilever has paid your invoice or marked the invoice for payment.
  • Rejected: Unilever has rejected your invoice.

FAQ: Invoice Status Service

  • Tungsten Invoice Status Service enables buyers to keep suppliers informed about the status of their invoices at every stage of the invoice processing cycle. ISS enables suppliers to predict future payments and significantly reduce time spent calling the buyer accounts payable department for updates on the status of their invoice.

  • Buyers can update a standard set of statuses that informs suppliers about the status of their invoices. These include the following:

    • Received: Your buyer has received your invoice and has initiated the approval review process.
    • Approved: Your buyer has approved your invoice for payment.
    • Paid: Your buyer has paid your invoice.
    • On Hold: Your invoice is on hold pending a standard invoice approval task by the buyer.
    • Exception: Your invoice requires additional approval steps by the buyer.
    • Rejected: Your buyer has rejected your invoice.

    Suppliers can check their invoice status by logging into the Tungsten Network portal.

  • ISS is an added value service that is provided completely free of charge to suppliers.

  • If you are an existing supplier you can access Tungsten Invoice Status Service by logging on to the Tungsten Network portal.

  • The Tungsten Invoice Status Service allows suppliers to set up direct alerts.

  • Suppliers registered on the Tungsten Network can view the status of their invoices 24 hours a day, 7 days a week by logging into the Tungsten Network portal

  • If you do not have a Tungsten Network account, please complete registration to take advantage of Invoice Status Service.

    • The Tungsten Network registration process is quick and easy and enables any supplier to create an account if they are doing business with a buyer on the network.
    • Once a supplier has created a Tungsten Network account they can log in and activate a buyer relationship to start using Tungsten Invoice Status Service.
    • For a supplier with multiple buyers, the activation process only needs to be completed once.
  • Tungsten Network offers a range of other benefits and services that enable suppliers to stay in control of their invoices:

    • Visibility of where invoices are in the approval process and when they have been paid
      • Notification of each process stage (direct communication e.g. text message)
    • Self-service solution
      • Quick and easy online registration process
      • Find my buyer service
      • Log in through the Tungsten portal to check the status of the invoice process and payment

    Submit a request or issue to our support team and we’ll get back to you as soon as we can.

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