Welcome to electronic invoicing for OBS

As part of our overall strategy to move to a paperless environment and reflect the efficiencies that we want to bring to the company, we, Orange Business Services, are implementing an electronic invoicing program for invoices submitted to us from our goods and services providers.

Frequently Asked Questions

    Why should I use Tungsten Network to send my invoices?

    Orange Business Services is investing in an e-Invoicing solution in order to improve accurate & prompt payment of supplier invoices. Orange Business Services will not be able to guarantee payment in line with the agreed payment terms if paper invoices continue to be sent by suppliers.

    Is invoicing via Tungsten Network a requirement for doing business with Orange Business Services?

    Yes, Existing contracts will be reviewed to favour this new approach. New contracts will be assessed and e-Invoicing will be included in the evaluation process for new tenders and new suppliers.

    What are my benefits from using Tungsten Network?

    • Secure and guaranteed invoice delivery, no more invoices getting lost in the post
    • It will take us less time to process your invoices and therefore we will be able to pay you on time
    • No more delays due to missing information, landing on the wrong desk or manual intervention
    • Any-to-Any Data Formatting Technology – there is no need for additional software or hardware
    • Higher processing transparency and better Cash Flow Management due to 24/7 access and reporting
    • VAT compliant, regardless of where invoices are sent from or received
    • Easy and cost efficient to send invoices – at any time

    Will I need to use this service if my account is currently paid on time?

    Yes. Your use of the Tungsten Network service will ensure we continue to pay you on time.

    What happens if I still send paper invoices?

    While you are working with Tungsten Network to complete your registration we will be happy to continue to receive your paper invoices. We have set a deadline of 30th April 2015 for suppliers to transition to the network. Once you are sending invoices via the Tungsten Network please ensure you cease sending paper copies.

    Are there fees associated with this service?

    If you choose the Integrated Solution there is an annual membership fee plus a transaction fee. Please see the enclosed Options document for current pricing.

    If you choose to use the Web Form you are not required to pay a set-up or joining fee to start using this service. You just pay a transaction fee per invoice.

    What does the membership fee for the Integrated Solution cover?

    The membership fee covers the cost to Tungsten Network of setting you up on their network and the general costs of maintaining the network. This is a once a year cost irrespective of the number of your customers that you service via the network.

    What are the benefits for us in using this service?

    To use the Tungsten Network service, both you and Orange Business Services pay a fee as we will both benefit from the service. Please consider that you will save costs for paper, printing and posting when moving to e-Invoicing. Our analysis shows that moving to electronic invoicing will create savings for most suppliers by streamlining their processes and reducing delays in payment. If required, Tungsten Network will help you assess the benefits to your business.

    Will Orange Business Services make payments using Tungsten Network?

    Tungsten Network is not a payment platform. Orange Business Services will continue to use their current payment method.

    Do I need to enter into sign an agreement with Tungsten Network?

    Yes, regardless of the solution you choose, you will be required to accept Tungsten Network’s terms and conditions.

    Do I need to install any software?

    No. There is no software required. Tungsten Network provides an easy-to-use solution. Instead of mandating data standards, Tungsten Network’s Any-to-Any Data Formatting capability accepts invoices in any format and any file structure.

    I already send some invoice data directly to other customers; can I send EDI/XML Invoices directly to Orange Business Services?

    EDI and XML are just data formats as far as Tungsten Network is concerned; therefore you can use this preferred format to deliver the data to Tungsten Network if you choose to use the Integrated Solution. Orange Business Services will not take any electronic data directly from suppliers as we take a single consolidated invoice file from Tungsten Network which will contain invoices from all of our suppliers.

    I already have the facility to make invoices available to my customers via the Internet – allowing them to view an image of an invoice on the web. Can I use this facility instead of Tungsten Network?

    No, the Tungsten Network ensures that Orange Business Services receives the data you send in a format that will upload to our accounting software and, where applicable, match to a goods receipt record. Offering Orange Business Services an image of the invoice or an option to download the data in a fixed format does not satisfy Orange Business Services’ business processes.

    What if I don’t have a system capable of creating electronic invoices?

    You can access the Tungsten Network secure web site and create invoices online using the Web Form. No software installation is required. All you need is an Internet connection and a standard bser.

    Can I send electronic invoices using Tungsten Network to all of my customers?

    Yes. Once you are subscribed to the Tungsten Network, Tungsten Network can enable you to send electronic invoices to any other customers that are members of the network.

    I am planning to change my Invoicing software soon; can I wait?

    Our stated aim is to have all suppliers registered and sending invoices by 30th April 2015.

    The Tungsten Network accepts any incoming data formats so you can join the network and send your invoices and when you are ready to use your new software, simply advise Tungsten Network of the changes to data output and they will make the necessary changes to the network, ensuring a smooth transition and an uninterrupted invoice delivery.

    Can Tungsten Network offer assistance in multiple languages?

    Yes, Tungsten Network provide Sales, Implementation and Support services in English, French, German, Dutch, Spanish and Italian.

    Tungsten Network also have local client services numbers for the following countries:

    Australia +61 (0)1800035399
    Belgium +32 (0)24031011
    Denmark +45 (0)80885818
    Finland +358 (0)800118871
    France +33 (0)170708100
    Germany +49 (0)69222220290
    Ireland +353 (0)12477709
    Italy +39 0236006340
    Malaysia +60 (0)1800813158
    Netherlands +31 (0)207121385
    New Zealand +64 (0)800448121
    Singapore +65 (0)8001204757
    Spain +34 (0)914141472
    Sweden +46 (0)850578418

    Is there further information available on the Tungsten Network service?

    Yes, please visit https://www.tungsten-network.com/orange-business

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