Adherence to these policies will ensure that your invoices are paid in a timely manner in accordance to your payment terms. Please be aware of the following policies that will be strictly enforced. You can download copies of our policies below.
Enrolling for electronic payment
If you are already receiving electronic payment from Colgate/Hill’s/Tom’s, no further action is required.
Enrolling for electronic payment must be done directly with Colgate/Hill’s/Tom’s. To enroll, please send the applicable completed, signed form via fax to the number noted on the form.
PO Terms and Conditions
Once enrolled with Tungsten, all Purchase Order (PO) distribution will be through the Tungsten Network to you. You will receive a PO Notification eMail fromTungsten for any new, change or cancelled POs. Deleted PO Lines may show a zero quantity on the Purchase Order or the PO Line Item may not be displayed for the deleted item.
If there is no signed contract in place with Colgate/Hill’s/Tom’s, the Purchase Order (PO) Terms and Conditions provided will apply.
Invoice submission and status updates
To ensure you successfully submit your invoices via Tungsten we recommend you review links and documents below. Via Tungsten you can review the status of your invoices at any time.
Tungsten will be available to guide you through the on-boarding process and to answer any questions you may have.
For Tungsten Support, including issues with submitting invoices via the Tungsten Network, please click here.
For all other issues related to your invoice, please contact the Colgate/Hill’s/Tom’s Help Desk at 1-877-627-3289.