Toledo, Ohio

Company Description

Tungsten Network (LSE: TUNG) aims to be the world’s most trusted business transaction network by using data intelligently to strengthen the global supply chain.

Tungsten Network is a secure business transaction network that brings businesses and their suppliers closer together with unique technology that revolutionizes invoice processing maximizes efficiency and improves cash flow. Delivering the foundation for world-class invoicing processing, the network also provides users with real-time spend analysis and offers suppliers access to invoice financing through Tungsten Network Finance, a form of alternative finance for businesses.

Position

• Lead the TNWF Defect Management Team (currently only one member – when team scales in future)
• Application Technical experttier 3 support and troubleshooting
• Act as a liaison between Tungsten Development Team and Tungsten customer facing teams (Support, Project, Sales etc.) to help solve and communicate technical issues.
• Assist with technical software/infrastructure related issues by providing technical support, advice and troubleshooting skills.

Essential Duties and Responsibilities

• Install, maintain, and support the Tungsten Workflow Application on internal systems (QA, Dev, Demo environments etc.), related utilitiesservices, and underlying infrastructure .
• Provide 3rd tier support for Tungsten customer facing staff as with the product.
• Manage, triage, and prioritize JIRA cases (3rd tier cases requiring extra troubleshooting, diagnosis and perhaps development)
• Manage 3rd party workflow add-on products:
  • Maintain installationupgrade procedurestechnical documentation.
  • Supply 3 tier support to customer facing teams. Assist development team with integration point testing and troubleshooting
  • Work with 3rd party vendors on support cases.
  • Add on products include Izenda Reporting, Frevvo Forms, Dart TCP/IP toolkit for Email Import (IMAP/OAuth).
• Attend weekly development and support recurring meetings
• Periodically attend project or customer support calls to assist with more complex cases (i.e. not working as usual, requires tier 3 assistance)
• Understand the product codebase and product lifecycle.
  • While this role is not officially a “programmer” role, it requires general understanding of the .NET Framework and the ability to open projects, read source code, narrow down runtime issues, and potentially make recommendations to the development team.
• Document solutions in Jira andor Confluence wiki

Requirements

• A bachelor's degree in Computer Science or Information Systems (or equivalent work experience)

• Advanced technical background with at least 5 years of experience working in the software industry

• Advanced troubleshooting skills and problem-solving skills

• Independent, self-starter willing to take on the challenge of helping to support a complex and fast paced product line

• Windows Server experience

• SQL LanguageRDBMS experience (SQL Server, Oracle, and/or DB2)

o Install DB client software clients and/or application runtime libraries.

o Run maintenance SQL scripts for upgrades etc.

o Run queries for troubleshooting support cases etc.

• .NET Framework/.NET Core, C# or VB.NET experience

• HTML, CSS, XML, JavaScript knowledge from an application support perspective

• Team Foundation ServerGit – or other equivalent source control experience

• Good knowledge of networking and security (TCP/IP protocol troubleshooting DNS/DHCP, routing, firewalls, SSL certificates etc.)

• Experience with supporting web applications using Internet Information Services in Windows Server

Nice to haves:

• AWS or Azure Cloud experience.

• Virtualization experience or knowledge.

• Other Workflow and/or Content Management software experience

• Atlassian’s JIRA/Confluence experience

• Accounting/Accounts Payable experience.

• JD Edwards, SAP, or Oracle EBS integration or other technical experience (or other general ERP experience)

• Angular development experience.

• Java, Perl, Python

• TeamCityOctopus builddeploy